Addressing Transport Challenges – Part 5 Delivery
In the previous articles I described the first four steps in addressing transport challenges. In this article I will outline the fifth step – Delivery.
Delivery means outlining the approach to deliver a solution address a transport challenge(s), including consultation and coordination and subsequently evaluating the results.
Delivery is really best practice project management and involves translating planning and thinking to execution.
In the book The 4 Disciplines of Execution (includes Steven Covey’s son Sean as an author), to ensure successful project management requires Focus, Leverage, Engagement and Accountability.
Transport projects fail because they either could not be implemented as designed (program failure) or they were executed as designed, but did not produce the desired result (theory failure).
Project management involves two levels – ‘what’ has to be achieved and ‘how’ to achieve the results. For large projects the disciple of project management becomes very sophisticated and employs systematic approaches like PMBOK or PRINCE2.
In the delivery of transport solutions, you need to engage in consultation with key stakeholders and ensure effective coordination of efforts, particularly across government.
Success in delivery depends on maintaining the commitment and confidence, gaining the agreement and responding to interests of partners and stakeholders.
There are five levels of engagement, depending on the importance of the partner: inform, consult, involve, collaborate, and empower. you need to determine the appropriate level of engagement for each key stakeholder.
The area that is frequently neglected is the subsequent evaluation of the results of a transport initiative.
Evaluation can consider different measures of success including appropriateness, effectiveness, including cost-effectiveness and efficiency. Benefits realisation is another discipling that seeks to assess beenfits realised.
The key is to agree on the evaluation criteria to assess success, preferably in the initial stages of planning the project.
- delivery requires best practice project management
- successful project management involves the four disciplines of execution
- delivery failure is either program or theory failure
- need to ensure effective coordination of key stakeholders
- agree on the evaluation criteria to assess success
- subsequently evaluate the results of a transport initiative.
This is a 5 part series
See other articles in this series:
- Addressing Transport Challenges – Part 1 Strategy
- Addressing Transport Challenges – Part 2 Analysis
- Addressing Transport Challenges – Part 3 Interventions
- Addressing Transport Challenges – Part 4 Decisions