Criticism of the performance of public transport has been in the media, with headlines like: “Brisbane buses late 16 per cent of time”.
This is as a result of the Queensland Government restarting the publication of performance report called TransLink Tracker, with the second quarter of 2015/16 being published this month.
Public transport performance is a key metric to monitor as reliability is a key attractor of patronage (customers value reliability very highly) and it is a key means of ensuring quality of service and value for money.