How do we transition to road user charging?

Two major challenges facing road agencies into the next decade will be dealing with increasing traffic congestion, and securing funding for infrastructure and services – hence the growing interest in road user and congestion charging.

As governments look for alternative sources of funding and give serious consideration to road user charging, then providing quality customer service will require a significant change in focus. Road agencies have limited opportunities for a direct relationship with their customers, the road users.

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