Optimising capacity of a road network through traffic incident management is a key strategy to managing congestion. With the realisation that it is not feasible or affordable to build our way out of congestion has come an interest in finding smarter ways of maintaining a given level of service.
However, congestion management may not be a core issue for all organisations involved in network operations and incident management. Public safety agencies are concerned about collecting evidence and fire and rescue cultures have a strong worker safety bias – and getting traffic moving is not a primary objective.