Benchmarking Traffic Incident Management in Australia

To identify potential innovative practices that may be suitable for wider application, as well as provide a benchmark for ongoing improvement, a review of current traffic incident management (TIM) practices in major urban regions across Australia was undertaken in 2005-6. The review covered current traffic incident management practices in Sydney, Melbourne, Brisbane, Adelaide and Perth.

The assessment, modelled on the self-assessment approach taken by the US Federal Highways Administration approach, covered program and institutional issues (strategy and programs, resourcing, performance measurement, institutional arrangements), operational issues (procedures for major incidents, responder and motorist safety, response and clearance policies and procedures) and communication and technology issues (integrated inter-agency communications, transport management systems & traveller information).

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